Returns & Refunds

Last updated: 19 October 2026

We want you to love your Esteam order. If something isn't right, here's how returns and refunds work.

Changed your mind?

You can cancel your order and return items within 14 days of receiving them. Email us at hello@esteamspa.com with your order number to let us know, then send the items back within 14 days of telling us.

• Items must be unused and in their original condition and packaging.
• Shower steamers can only be returned unopened and still sealed. For hygiene reasons we can't accept opened steamers unless they're faulty.
• Return postage is paid by you. We recommend a tracked service, as we can't refund items that don't reach us.

Faulty, damaged or wrong items

If your order arrives damaged or faulty, or we've sent the wrong item, email hello@esteamspa.com within 30 days of delivery with your order number and a photo. We'll arrange a replacement or a full refund, including any postage costs. This doesn't affect your statutory rights.

Refunds

Once we receive and check your return, we'll refund you to your original payment method within 14 days. For change-of-mind returns we refund the item price and the original standard delivery charge (if you paid for a faster or tracked service, we refund the standard rate only).

Gift sets

Gift sets and bundles are returned as a complete set. If one item in a set is faulty, contact us and we'll replace that item.

Return address

Please email us before sending anything back and we'll confirm the return address.

Esteam, The Byre, Redhill RH1 4EQ, United Kingdom

Questions

Email hello@esteamspa.com and we'll be happy to help. See also our Shipping & Delivery page and FAQs.